fenci win Privacy Policy –
How safe is your data with us

1 Introduction & Scope

This Privacy Policy fenci win Applicable to all users of the platform. Whether you open an account on fenci win, play games, make payments, or simply browse — this policy governs the protection of your information at every step.

fenci win We believe privacy is a fundamental right. That is why we protect your data not merely out of compliance, but out of genuine responsibility. Everything written in this policy is something we actively uphold — not just words on paper.

2 What data is collected

fenci win Only the data genuinely needed to provide our services is collected. Unnecessary information is never requested, and when any data is required, you are clearly informed.

The types of information we typically collect:

• Identity Information: Your name, date of birth, and national ID number where applicable.
• Contact Information: Mobile number and email address — used for account communications and sending OTPs.
• Financial information: The necessary details of your chosen payment method and your transaction records.
• Technical Information: IP address, device information, browser version, and session duration.
• Gaming Activity: Game history and bet details — primarily to ensure responsible gaming.

3 How data is collected

About Our Data Collection Process fenci win Fully transparent. Data is collected through three main methods:

• Directly from you: Information you provide directly during the registration form, KYC process, and payment.
• Automatically: Cookies and analytics systems collect technical information while you use the platform.
• From Third Parties: Payment providers or identity verification services confirm the required information.

4 Why and How Your Information Is Used

fenci win Your data is used only for specific, legitimate purposes – never beyond what was stated at the time of collection.

• To create and manage your account.
• To process payments and verify transactions.
• To ensure security and prevent fraud.
• To provide customer service and support.
• To monitor responsible gaming.
• To comply with legal obligations.
• To improve platform functionality and enhance the user experience.

5 Sharing Information with Third Parties

fenci win Your data is never sold. However, a limited amount of information may be shared with trusted partners to operate our services:

• Payment Providers: Details required to process transactions, such as bKash or Nagad.
• KYC service provider: For identity verification.
• Legal authorities: Only the minimum necessary information, and only when required by a court order or legal obligation.

Our agreements with these partners require them to use your data solely for the specified purpose and not to share it with any third party. We ensure that all partners uphold the same privacy standards.

6 Cookie Policy

fenci win The website uses cookies – small text files stored in your browser that make your experience smoother and help the platform work smarter.

We use several types of cookies:

• Essential cookies: To maintain your login session and ensure account security.
• Functional cookies: To remember your preferences (language, theme).
• Analytics cookies: To identify which sections of the site are used most — this data is completely anonymous.

7 Security Measures

fenci win Industry-leading technology is used to protect your data:

• 128-bit SSL Encryption: Keeps your data protected during transfer.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Regular Security Audits: External experts regularly audit our systems.
• Firewall & IDS: Unusual activity is automatically detected and blocked.
• Minimum Access Policy: Only authorized personnel can access specific information.

8 Data Retention Period

fenci win Your data is retained only for as long as necessary – while your account is active and for any legally required period thereafter.

• Active account data: retained until the account is closed.
• Financial transaction records: up to 7 years (legal requirement).
• KYC documents: 5 years after account closure.
• Analytics and log data: 90 days.
• Inactive accounts: data is deleted after 2 years of inactivity.

9 Your rights

fenci winAs a user of -, you have full control over your own data. Your rights include:

To exercise any of these rights, please contact our support team. In most cases, you will receive a response within 7 business days.

10 Protection of minors

fenci win We do not knowingly collect data from anyone under the age of 18. Age is verified at registration, and if a minor is identified, the account is immediately closed.

If we become aware that a minor has inadvertently created an account, we take immediate steps to permanently delete all associated data.

11 Privacy Policy Updates

fenci win This Privacy Policy may be updated from time to time. For any significant changes, we will:

• We will post a clear notice on the platform.
• We will send a message to your registered email.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact our support team. Our dedicated privacy team is ready to assist you in Bengali.